T-Mobile in Yorktown Heights, NY Closed now

Reviews about T-Mobile

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  February 25, 2019, by Anthony Maiello
  Every time I go there's a problem that could have prevented with honesty and actually knowing their job. The first time I went there, it was to switch from Verizon. They had a deal going on where when you add to your plan (I was being added to my fiance's plan) where you get unlimited 4glte they put us down for 4 gb limit. Then they were supposed to enroll us in the buy one get one galaxy s8. They said 6-8 weeks and that they at the store would take care of the paperwork. It took me almost 4 months to get the credit for the phone because they did not do what they said they would. I spent a approximately 12 hours over the course of several days and visiting another t-mobile store in order to correct all of the mistakes they have made. Which brings me to my most recent attempt with them. I lost my s8 and needed to replace it. I asked if I could get everything that was saved in various clouds including and I even stressed this...stuff that was saved on the Samsung cloud because to my knowledge you can only access that cloud with solely Samsung devices. They assured me that I could in fact access everything with this LG phone including my Samsung cloud items. This was a lie. Yet again I had to spend about 2 hours with customer service otherwise I would have been charged a restocking fee for a phone that I wouldn't have bought with correct information. Along with another fee for "upgrading" my phone which customer care is also having waived. Lastly professionalism does not exist here. Josue (I believe that was his name or something close to it) constantly talks and runs around the store in a very loud manner, all while you're trying to understand and buy items that cost a few hundred dollars. Then after you say you don't want something he will sit there and ask why? In a very childish fashion. After around 5 -10 minutes he will give up, then, when you state you do not want insurance on the phone they say you cannot leave the store without the insurance. I checked with customer care, turns out at no surprise t-mobile has no such policy and that is also a lie. While two of the employees were arguing (Josue and one other) the manager just stood there, laughed and did nothing. When customers are in the store this kind of behavior should not be tolerated. All in all I have nothing positive to say about this place. They need to work on every aspect of customer service.